Partner Success Manager (MSP Per Client)

TL;DR

Partner Success Manager (MSP Per Client): Assisting with and building partner relationships for MSPs, focusing on maximizing customer lifetime value and product adoption. Focus on managing onboarding, driving renewals, and identifying upsell opportunities to exceed bookings targets.

Location: Position located in London or Leeds, England.

Company

hirify.global is an AI-driven Human Risk Management cybersecurity company empowering organizations worldwide to strengthen their security culture.

What you will do

• Forge relationships with new partners and train them to achieve desired results for their client base.
• Manage the onboarding process with partners for customer account configuration and product training.
• Monitor customer usage, adoption, and health metrics to assist partners.
• Perform periodic business and strategic engagement reviews with partners and executive stakeholders.
• Coordinate with Pricing Specialists for customer renewals, add-ons, and upgrades.
• Meet and exceed bookings targets and quotas, maintaining CRM administration.

Requirements

• Associate’s Degree or equivalent work experience and education preferred.
• Familiarity with standard concepts, practices, and procedures within the IT Security Field.
• Experience with Salesforce or other CRM.
• Prior experience as a Customer Success Manager preferred.
• General understanding of Channel Partners, including Resellers, Distributors, and Managed Service Providers.
• Excellent verbal and written communication skills and superior customer service.
• Must be able to work from London or Leeds, England.

Culture & Benefits

• Company-wide bonuses based on monthly sales targets and employee referral bonuses.
• Adoption assistance, tuition reimbursement, and certification reimbursement/bonuses.
• Modern, high-tech, and fun work environment.
• Values radical transparency, extreme ownership, and continuous professional development.
• Welcoming workplace that encourages all employees to be themselves.