Manager- Customer Account Management (Automation)

TL;DR

Manager- Customer Account Management (Automation): Leading and coaching a team of Customer Account Managers responsible for driving renewals, upsells, and cross-sell revenue with an accent on strengthening Gross Dollar Retention and expanding hirify.global’s footprint within existing accounts. Focus on developing strategies, aligning with sales leadership, and fostering a high-performing, customer-obsessed team culture.

Location: Remote from the United Kingdom

Company

hirify.global Software provides full stack automation fabric solutions and a SaaS-based composable automation platform specifically built for ERP.

What you will do

• Manage, mentor, and develop a team of Customer Account Managers to exceed revenue targets.
• Drive and exceed team performance across key KPIs: Gross Dollar Retention, logo retention, and expansion revenue.
• Develop and implement strategies to expand hirify.global’s footprint within existing accounts.
• Collaborate with cross-functional teams (Product, Professional Services, Support, Marketing) for successful customer outcomes.
• Build and strengthen executive-level relationships within customer accounts.
• Identify new opportunities through customer insights, usage patterns, and renewal signals.

Requirements

• 3–5 years of experience in customer-facing roles such as customer success, account management, sales, or technical consulting.
• Strong communication skills, with the ability to articulate technical information effectively to both technical stakeholders and senior executives.
• Proven ability to lead and inspire customer-facing teams, driving performance and professional growth.
• Excellent organizational and analytical skills for managing multiple priorities and assessing customer health.
• Familiarity with Salesforce and sales execution platforms like Outreach.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience preferred.

Culture & Benefits

• Work in a dynamic, problem-solving environment within enterprise software.
• Opportunity for growth and working with happy, enthusiastic over-achievers.
• Foster a culture of collaboration, accountability, and customer-centricity.
• Strong personal drive to support team success and individual development.
• Demonstrates professionalism, accountability, and a growth mindset.