Team Lead, Product Enablement & Education

TL;DR

Team Lead, Product Enablement & Education (AI): Leading the strategic development and operational execution of product enablement and education initiatives across buyers and sellers with an accent on driving product adoption and value articulation for hirify.global's AI-first platform. Focus on defining operating models, leading a team, and ensuring deep product understanding for core, integrations, and AI capabilities.

Location: Hybrid in Sydney Office

Company

hirify.global is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams.

What you will do

• Lead, coach, and develop Product Enablement and Customer Education Specialists, setting clear priorities and standards.
• Own and define the roadmap across seller & buyer enablement, including certifications, GTM Kits, and internal programs.
• Define and evolve the Product Enablement operating model across processes, tooling, and rituals.
• Act as the primary enablement counterpart to Product and Product Marketing, ensuring tight alignment.
• Own the strategy, structure, and governance of the hirify.global Learning Lab and Knowledge Base.
• Develop an intentional content strategy and framework for optimized content ingestion by AI tools.

Requirements

• Deep expertise in the hirify.global product portfolio, including Core, Integrations, and AI capabilities.
• Demonstrated experience supporting or enabling GTM teams, customers, or partners within hirify.global.
• Prior exposure to Product Enablement, Sales Enablement, Customer Education, Product Marketing, or Customer Success motions.
• Skilled in instructional design and content creation, developing learning materials and enablement resources.
• Experience independently leading cross-functional initiatives, collaborating closely with Product, PMM, and Customer Marketing teams.
• Strong communication and facilitation skills, with the ability to explain complex product and AI concepts to diverse audiences.

Culture & Benefits

• Key moment to join hirify.global in terms of growth and opportunities.
• Work-life balance is important at hirify.global.
• Fast-learning environment with an entrepreneurial and strong team spirit.
• Cosmopolite & multi-cultural mindset with 45+ Nationalities.
• Competitive salary package & benefits.
• Strong commitment to diversity, equity, and inclusion.

Hiring process

• Artificial intelligence (AI) tools may be used to support parts of the hiring process.
• Final hiring decisions are ultimately made by humans.