Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Manage and grow a portfolio of SMB accounts in the Spanish and Portuguese markets with an accent on customer engagement, data-driven business reviews, and product expertise. Focus on identifying growth opportunities, building strong client relationships, and ensuring smooth product integrations in a fast-changing environment.

Location: Must be based within commuting distance of company hubs with a hybrid work model

Company

hirify.global is a global SaaS company specializing in travel and spend management, serving over 10,000 companies worldwide with innovative automation tools.

What you will do

• Own and develop a portfolio of SMB customers in Spain and Portugal, engaging key decision makers.
• Leverage deep understanding of customer business to maximize product usage and satisfaction.
• Identify and pursue growth opportunities through up-selling and cross-selling.
• Provide data-driven business reviews and presentations to senior stakeholders.
• Act as liaison between internal teams and customers to ensure smooth product roll-outs.
• Prioritize tasks effectively to maximize impact on business goals.

Requirements

• Native or near-native Spanish language skills and fluent English.
• Minimum 2 years of experience in account management or customer success.
• Background in SaaS or travel-tech industries preferred.
• Strong presentation, communication, prioritization, and data analysis skills.
• Result-oriented mindset with a focus on customer satisfaction.
• Ability to build deep client relationships and solve problems effectively.

Nice to have

• Empathy, honesty, openness, and team-player attitude.
• Focus and determination with openness to feedback.

Culture & Benefits

• Competitive compensation and equity ownership.
• Generous vacation and public holidays.
• Private healthcare or gym allowance.
• Life insurance and wellbeing support including therapy and coaching sessions.
• Flexible compensation plan and paid parental leave.
• Up to 20 "Work from Anywhere" days per year and relocation support.
• Language lessons and fully paid sabbatical after 5 years.

Hiring process

• Submit resume and portfolio in English.
• Interviews and evaluations focused on skills and cultural fit.