Renewal Specialist (TT & SMB) (Cybersecurity)

TL;DR

Renewal Specialist (TT & SMB) (Cybersecurity): Coordinating with CSMs and customers to provide pricing quotes for renewals and then successfully and efficiently close those opportunities with an accent on maximizing bookings and preventing churn. Focus on managing opportunity pipelines, negotiating terms, and ensuring high customer retention.

Location: Position located in Melbourne, Australia

Company

hirify.global is a cybersecurity company that provides an AI-driven Human Risk Management platform to strengthen security culture for organizations worldwide.

What you will do

• Manage all opportunities within your assigned customer portfolio and perform research to understand customer health.
• Coordinate with CSMs and Account Managers to strategize on renewals to maximize bookings.
• Conduct proactive discovery with customers and handle objections to ensure successful closing of opportunities.
• Negotiate with customers on opportunities to prevent churn and secure optimal terms.
• Generate pricing quotes for renewals and manage your 30, 60, and 90 day opportunity pipeline.
• Meet and exceed bookings targets and maintain impeccable administration of opportunities in the CRM.

Requirements

• Associate’s Degree or equivalent work experience and education preferred.
• Experience with Gmail, Google Docs, MS Office (Word and Excel), and web browsers.
• Familiarity with standard concepts, practices, and procedures within the IT Security Field.
• Previous sales or negotiation experience.
• Strong verbal and written communication skills.
• Excellent time management, organization, and customer service skills.
• Strong collaborative and teamwork skills, with the ability to work with minimal supervision.

Nice to have

• Experience with Salesforce or other CRM.

Culture & Benefits

• Company-wide bonuses based on monthly sales targets and employee referral bonuses.
• Adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses.
• Modern, high-tech, and fun work environment.
• Team values radical transparency, extreme ownership, and continuous professional development.
• Welcoming workplace that encourages all employees to be themselves, striving for fun and engaging daily activities.

Hiring process

• An applicant assessment and background check may be part of your hiring procedure.