Customer Support Executive

TL;DR

Customer Support Executive: Being the first line of contact for customers, primarily through live chat, troubleshooting issues, and uncovering insights that shape the product. Focus on fast, friendly, effective problem-solving in a chat-first environment, building strong relationships, and shaping customer support strategies.

Location: Must be based in Europe and willing to work from 11:00 to 19:00 GMT.

Company

hirify.global is a fast-growing scaleup building industry-leading software for creative operations for global brands and retailers.

What you will do

• Be the first line of contact for customers via live chat and email.
• Troubleshoot issues in real-time and help customers quickly and confidently.
• Contribute to a human, reliable, and genuinely helpful support experience.
• Collaborate with Product, Engineering, Customer Success, and Technical Success teams.
• Develop deep technical insight into the hirify.global platform.
• Shape how the company supports, educates, and empowers customers.

Requirements

• Exceptional written communication skills: clear, concise, empathetic, and professional.
• Structured problem-solver: strong troubleshooting ability, able to manage multiple conversations without dropping quality.
• Customer-minded and relationship-oriented: takes pride in helping, attuned to customer needs, and documents thoroughly.
• Collaborates easily across teams and time zones: works well in geographically distributed teams, partnering with other departments.
• Must be based in Europe.
• Willing to work from 11:00 to 19:00 GMT.

Culture & Benefits

• Fast-growing, exciting, and fun scaleup environment with multiple international Employer Awards.
• Flat and transparent organizational structure where ideas and initiatives are embraced.
• True work-life balance, valuing personal and professional fulfillment.
• Opportunity to grow and develop skills and career within an expanding team.
• Vibrant work culture grounded in the belief that teams are better together.
• Company trips and events.