Customer Operations Representative (French Speaking)

TL;DR

Customer Operations Representative (French Speaking): Supporting hirify.global customers with a range of enquiries, advising on product usage, and resolving issues with an accent on delivering first-class customer experience and problem-solving. Focus on handling internal escalations, creating partner accounts, and documenting procedures to optimize scalable operations.

Location: Hybrid in Riga, Latvia (3 days a week in office)

Salary: €1,300–€1,950 gross per month

Company

hirify.global is a global bank payment company that processes US$130bn+ of payments annually across 30+ countries, using AI-powered solutions to improve payment success and reduce fraud.

What you will do

• Support French and English speaking customers via email, phone, and online meetings.
• Advise merchants on hirify.global product best practices.
• Handle internal escalations to Engineering, Privacy, and Security teams.
• Provide support on ad-hoc translations and internal operations.
• Review and create hirify.global Partner accounts.
• Participate in resolving incidents and sending communications to impacted customers.

Requirements

• Fluent in English and French (verbal and written).
• Previous experience working in a Customer Support role.
• Strong attention to detail and ability to see tasks through to completion.
• Comfortable working with internal stakeholders, upholding product and compliance requirements.
• Must be able to work in a hybrid model (3 days a week in the Riga office).
• Willingness to work on bank holidays.

Nice to have

• Some understanding of anti-money laundering and counter-terrorist financing.

Culture & Benefits

• Dedicated wellbeing support and medical cover.
• Work Away Scheme (up to 90 days in any 12-month period).
• Equity for all permanently employed staff.
• Tailored parental leave.
• Annual holiday leave supplemented by 3 volunteer days and 4 wellness days.
• Commitment to diversity, inclusion, and environmental sustainability.