Customer Support Specialist

Customer Support Specialist
 
 Job description
 Mayflower is a technology company that alters the entertainment industry to a new level of perception and engagement.
 
 We are developing a partner advertising high-load system with a large RPS, convenient and modern interface. We are growing exponentially and successfully implementing new technologies to accelerate this growth and the system as a whole.
 
 Now we look for a QA Full-stack Engineer to join our Growth team
 
 We are looking for a Customer Support Specialist to join the growing support team of our web-based entertainment project. The CS team is a rapidly growing team made up of passionate people from diverse backgrounds and cultures, whose main goal is simple: a clean & safe platform. The team works 24/7 in the shift rotation of 9 hours to eliminate any kind of harm to ensure positive user experience.
 
 The company offers an excellent working environment, a competitive remuneration package, and the chance to work for a developing international company.
 
 Job Responsibilities

•  Handle and resolve customer complaints providing the best customer experience.
•  Investigate complaints, troubleshoot issues and identifying trending problems.
•  Report bugs to the technical team.

 
 Job requirements

•  1+ year experience as a Customer Support Specialist (сhats, emails, tickets).
•  Ability to work morning, day and night shifts.
•  Very good English skills (С1).
•  Experience with ticketing systems (e.g. ZenDesk, Intercom, etc...).
•  Perfect communication and problem-solving skills.
•  Customer orientation and ability to adapt/respond to different types of characters.

 
 Conditions

•  We know that great talent deserves great conditions, so here's what you can expect when joining us:
•  Full remote work.
•  Competitive compensation with a service contract.
•  Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
•  An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.
•  Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
•  Career growth in a fast-scaling project with opportunities to influence technical decisions.
•  A culture of recognition: our peer reward program celebrates contributions from across the team.

 
 Recruitment process

•  Quick Video Interview (5-15 min).
•  Technical interview (1 hour).
•  Test task.

 
 Remote
 Limassol, Lemesos, Cyprus
 
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