Customer Support Specialist

TL;DR

Customer Support Specialist: Handling and resolving customer complaints for a web-based entertainment project with an accent on providing the best customer experience. Focus on investigating complaints, troubleshooting issues, and reporting bugs to the technical team.

Location: Remote

Company

hirify.global is a technology company that alters the entertainment industry to a new level of perception and engagement.

What you will do

• Handle and resolve customer complaints providing the best customer experience.
• Investigate complaints, troubleshoot issues and identifying trending problems.
• Report bugs to the technical team.

Requirements

• 1+ year experience as a Customer Support Specialist (chats, emails, tickets).
• Ability to work morning, day and night shifts.
• English: С1 required
• Experience with ticketing systems (e.g. ZenDesk, Intercom, etc...).
• Perfect communication and problem-solving skills.
• Customer orientation and ability to adapt/respond to different types of characters.

Culture & Benefits

• Full remote work.
• Competitive compensation with a service contract.
• Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
• An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more.
• Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
• Career growth in a fast-scaling project with opportunities to influence technical decisions.
• A culture of recognition: our peer reward program celebrates contributions from across the team.

Hiring process

• Quick Video Interview (5-15 min).
• Technical interview (1 hour).
• Test task.