Customer Support Specialist

Location: Remote; 24/7 shift rotation with 9-hour shifts, including morning, day, and night shifts.

Company

hirify.global is an international technology company developing profitable global products used by millions of people worldwide, including a web-based entertainment project.

What you will do

• Handle and resolve customer complaints while providing a strong customer experience.
• Investigate complaints, troubleshoot issues, and identify recurring or trending problems.
• Report bugs and relevant issues to the technical team.

Requirements

• At least 1 year of experience as a Customer Support Specialist handling chats, emails, and tickets.
• Very good English proficiency at C1 level.
• Ability to work morning, day, and night shifts in a 24/7 rotation.
• Experience with ticketing systems such as Zendesk or Intercom.
• Excellent communication and problem-solving skills.
• Customer orientation and the ability to adapt and respond to different personality types.

Culture & Benefits

• Full remote work with a service contract.
• Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
• Annual allowance for home office improvements, sports activities, equipment upgrades, and other personal benefits.
• Paid language courses, access to learning platforms, and mindfulness support including 50% coverage for psychological support.
• Career growth opportunities in a fast-scaling project, including opportunities to influence technical decisions.
• Peer reward program recognizing contributions across the team.

Hiring process

• Quick video interview lasting 5–15 minutes.
• One-hour technical interview, followed by a test task and offer.