Technical Partner Customer Success Manager (Fintech)

TL;DR

Technical Partner Customer Success Manager (Fintech): Supporting partners and their customers in integrating and optimizing digital solutions for invoicing, payments, and administrative flows with an accent on technical assistance and long-term relationship building. Focus on translating complex partner requirements into clear use cases and driving platform adoption.

Location: Hybrid role with 2 days of teleworking; specific office location not provided, but implies ability to attend an office.

Company

hirify.global is a leading financial technology company that simplifies and automates business processes through innovative digital solutions, connecting businesses with customers, suppliers, and financial institutions.

What you will do

• Act as an ambassador and guide partners in integrating and activating SME customers on Banqup and jefacture.com platforms in France.
• Advise SMEs and partners on the functional and technical value of Banqup, building long-term relationships.
• Assist partners and customers with setting up and using digital document flows, invoicing, and payments leveraging API documentation.
• Translate partner requirements into clear use cases and coordinate with Product, Implementation, and Technical teams.
• Identify and propose optimizations for recurring issues or improvement opportunities.
• Coordinate partner activation initiatives and provide administrative/operational support for customer campaigns.

Requirements

• Advanced knowledge of programming languages and API functionality.
• Good customer relations and commercial experience.
• Experience or interest in working at the intersection of business processes and technology.
• Ability to analyze customer needs and translate them into structured solutions.
• Very good command of French and English required.
• Proactive, organized, and responsibility-oriented attitude with excellent listening skills.
• Team spirit with flexibility in hours and location.

Culture & Benefits

• Market-consistent gross salary.
• Flexible hours with 2 days of teleworking, balancing professional and private life.
• Additional health insurance, meal vouchers, and mobile subscription.
• Commitment to a diverse, inclusive, and ethical workplace.

Hiring process

• All positions are subject to a background check, including identity and diploma verification, and potentially criminal record and professional history checks.