Technical Account Manager (Fintech/Crypto)

TL;DR

Technical Account Manager (Fintech/Crypto): Managing day-to-day communication and acting as the primary technical point of contact for existing merchants, with an accent on coordinating internal teams for issue resolution and ensuring smooth operations. Focus on assisting with API integrations, payment flows, wallet setup, troubleshooting, and proactively identifying and escalating issues.

Location: Remote (global)

Company

hirify.global is a product company providing payment solutions like B2BinPay to international clients.

What you will do

• Manage daily communication and act as the primary technical contact for existing merchants using B2BinPay.
• Coordinate with internal Tech, Compliance, Finance, and Product teams to resolve merchant issues.
• Assist merchants with API integrations, payment flows, wallet setup, and troubleshooting.
• Monitor client activity, proactively identify issues, and escalate when necessary.
• Provide clear explanations of payment flows, settlement logic, and blockchain specifics.
• Maintain accurate documentation and CRM updates.

Requirements

• 2+ years of experience in payments, fintech, banking, crypto, PSPs, or merchant services.
• Strong English and Russian (both written and spoken).
• Solid understanding of payment flows, KYC/KYB, and compliance requirements.
• Experience working with APIs, webhooks, dashboards, or integrations.
• Ability to work with merchant support tools like CRM, ticketing systems, Salesforce, Jira/Confluence.

Nice to have

• Experience in crypto payments or blockchain networks (TRON, ETH, BTC).
• Understanding of conversion flows, crypto/fiat rates, and operational risk.
• Experience working with high-risk industries (iGaming, Forex).

Culture & Benefits

• Official employment and annual employee review with salary review or bonus.
• Stability with clients in different countries, ensuring readiness for changes.
• Opportunities for professional development with diverse projects and products.
• Active corporate life, including conferences, forums, and corporate parties.
• Flexible work location: anywhere in the world.