Technical Account Manager & Implementation (Fintech)

TL;DR

Technical Account Manager & Implementation (Fintech): Owning the end-to-end implementation journey for merchants and partners with an accent on technical conversations, integration strategy, and incident management. Focus on managing multiple concurrent integrations, troubleshooting API/payment issues, and improving implementation playbooks.

Location: Remote (North America)

Company

hirify.global is building a high-performance payment orchestrator that provides companies with access to leading payment capabilities and seamless global payment integrations.

What you will do

• Own the end-to-end implementation journey for merchants and partners in North America.
• Lead technical conversations with customer stakeholders on integration strategy, trade-offs, and risk management.
• Act as a trusted advisor, translating business needs into technical requirements and driving clear implementation plans.
• Coordinate cross-functionally with internal teams to unblock integrations and ensure timely launches.
• Manage multiple concurrent integrations, tracking milestones, dependencies, and deliverables.
• Troubleshoot API/payment issues end-to-end and drive resolution with internal and external stakeholders.

Requirements

• 5+ years of experience in Technical Account Management, Implementation/Integration Engineering, or Solutions Engineering, ideally in fintech/payments/SaaS.
• Strong understanding of RESTful APIs and web services (JSON, XML).
• Proficiency in web fundamentals (HTTP, authentication concepts, debugging client/server flows).
• Working knowledge of at least one server-side language (Python, Node.js, Go, Java).
• Exposure to databases (SQL/PostgreSQL/MySQL) and infrastructure basics.
• Strong project management skills.
• Fluency in English.

Nice to have

• Payments experience (gateways, acquirers, PSPs, fraud tools, tokenization).
• Experience with ticketing/incident management tools (Zendesk, Jira, ServiceNow).
• Experience supporting enterprise customers in production environments.
• Familiarity with security and compliance considerations in integrations.

Culture & Benefits

• Competitive compensation and stock options.
• Remote work from anywhere in North America.
• Home office bonus and work equipment.
• Health plan provided regardless of location.
• Flexible days off.
• Access to language, professional, and personal growth courses.