Director - Customer Success (RPO Projects)

TL;DR

Director - Customer Success (RPO Projects): Collaborating across business development, solutions, implementation & operations to ensure effective strategy and structural buildout with an accent on achieving client expectations & instilling loyalty and confidence. Focus on aligning communication methods, cadence, and key communication touchpoints across teams.

Location: Remote

Company

hirify.global is a global consulting firm that powers performance by unlocking the potential in your people and unleashing transformation across your business.

What you will do

• Review and advise on operational solution designs.
• Partner with the commercial team during client negotiations and proposal development.
• Facilitate alignment between reporting and operations teams on content, frequency, and distribution of internal and external reporting deliverables.
• Build and maintain strong relationships with client stakeholders, ensuring clear role accountability and escalation processes.
• Define and gain alignment on key engagement KPIs and SLAs.
• Establish daily, weekly, and monthly operational targets based on contractually agreed SLAs.

Requirements

• Bachelor’s degree or ten years of equivalent work experience in lieu of degree.
• Ten years of relevant experience in talent acquisition.
• Experience partnering with sales for pitches and solution designs.
• Understanding small to large sized solutions.
• Familiarity with SLA’s/SOW as it relates to our business.
• Ability to communicate clearly, concisely and persuasively with client and in large group settings.

Culture & Benefits

• hirify.global is an Equal Employment Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.