Associate Project Manager (Customer Success)

TL;DR

Associate Project Manager (Customer Success): Managing project timelines and customer onboarding for high-speed connectivity services with an accent on relationship building and service delivery. Focus on ensuring measurable customer value, mitigating project risks, and improving retention through high-quality customer experiences.

Location: Remote (Australia)

Company

hirify.global is a global leader in high-speed connectivity focused on a people-first approach and a flexible work environment.

What you will do

• Coordinate planning, tracking, and management of project timelines, deliverables, and milestones.
• Maintain project documentation, including status reports, meeting minutes, and risk assessments.
• Act as a liaison between customers and internal teams to ensure high satisfaction and loyalty.
• Lead customer onboarding by providing training, resources, and guidance on products and services.
• Monitor customer feedback and collaborate with the Customer Success team to improve retention.
• Contribute to process improvement initiatives to enhance operational efficiency.

Requirements

• Must be based in Australia
• Minimum 3 years of experience in the technology industry in project management, customer engagement, or customer success roles.
• Bachelor’s degree in Business, Engineering, Marketing, or Communications preferred.
• Proficiency in MS Office Suite, MS Project, and JIRA.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.

Nice to have

• Experience in both pre-sales and post-sales customer engagement.
• Ability to influence customer decisions through negotiation and consensus building.
• Experience identifying upsell and cross-sell opportunities.
• Experience working across multiple regional countries within a tech services organization.
• Application of data analytics to drive product and service adoption.

Culture & Benefits

• Flexible work environment prioritizing growth, well-being, and belonging.
• People-first culture with a commitment to diversity and inclusion.
• Focus on meaningful social and community impact.