Services Delivery Manager

TL;DR

Services Delivery Manager: Manages the delivery of scoped Managed Services to hirify.global customers, ensuring value realization from the hirify.global platform with an accent on coordinating daily activities of the Managed Services team, quality assurance, and service level delivery. Focus on assessing technical requests, troubleshooting platform issues, and explaining service value to stakeholders at all levels.

Location: Hybrid work model, must be based in the US

Salary: $83,000–$130,000

Company

hirify.global is a leader in digital employee experience management software, providing IT leaders with unprecedented insight to diagnose and fix issues impacting employees.

What you will do

• Act as a single point of contact for the customer for all managed service elements in scope.
• Participate in customer's hirify.global steering group meetings and advise on governance.
• Gather customer requirements, analyze hirify.global data, and provide actionable insights.
• Coordinate daily activities of the Managed Services team and oversee the request queue.
• Deliver service elements against a set of Service Levels and identify automation opportunities.
• Prepare and communicate weekly, monthly, and quarterly reports to internal management and customers.

Requirements

• BA/BS preferred in computer science or computer engineering.
• Minimum of 5 years of experience in technical consulting, analytics, and automation.
• Demonstrated skills in data analysis and deep knowledge of IT operations.
• Extensive technical knowledge of end-user computing (Microsoft Windows and Linux clients).
• Excellent communication, social awareness, customer-facing, and teamwork skills.
• Ability to learn new technologies quickly and manage challenging environments.

Nice to have

• Practical knowledge of SQL, XML, and Windows PowerShell.
• Practical experience with data integration methods and technologies.
• Relevant software industry experience in IT systems, enterprise/infrastructure management, or analytics.

Culture & Benefits

• Flexible hours and unlimited paid time off, plus 11 company-paid holidays and 3 volunteering days.
• Hybrid work model that balances office and remote work.
• Free access to professional training platforms.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• 401(k) plan featuring up to 4% company matching contributions, vesting immediately.
• 100% covered company benefits for US employees, including health, dental, and vision.