Customer Success Manager

TL;DR

Customer Success Manager (eCommerce): Ensuring customers successfully integrate with our product and achieve desired outcomes, with an accent on managing prioritizations and resolving misalignments within enterprise organizations. Focus on effectively managing engineering time, troubleshooting customer support requests, and enhancing the integration process for greater customer satisfaction.

Location: Fully remote, but willing to work US hours (EST or PST)

Company

hirify.global.io powers product search and discovery for some of the largest retailers in the world, like Sephora and Backcountry.

What you will do

• Ensure customers successfully integrate with the product and achieve desired results.
• Understand customer needs within enterprise organizations and manage prioritizations to ensure customer success.
• Craft internal and external narratives to support customer success.
• Manage engineering time to prioritize work for customers and resolve requests efficiently.
• Field and troubleshoot customer support requests.
• Create and update customer documentation and training materials.

Requirements

• A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting.
• Excellent communication and interpersonal skills.
• Know what an API is and have interacted with them before.
• Excellent ability to understand organizational roles and craft clear narratives.
• Ability to convince and motivate others.
• Ability and desire to learn quickly and solve new problems daily.

Culture & Benefits

• Unlimited vacation time.
• A competitive compensation package including stock options.
• Company sponsored health coverage.
• Fully remote team – choose where you live.
• Work with smart people and make a meaningful impact.