Customer Success Manager Growth

TL;DR

Customer Success Manager Growth: Working directly with EMEA customers to ensure they maximize value from the platform by driving customer programs at scale with an accent on customer retention and growth. Focus on translating customer insights into actionable feedback and monitoring customer usage to proactively mitigate risks.

Location: London, England, United Kingdom

Company

hirify.global is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale.

What you will do

• Monitor and guide new EMEA customers to ensure value expectations are aligned and achieved from the beginning.
• Execute customer programs, partnering with product, sales, and marketing teams.
• Drive product adoption, customer satisfaction, and overall influence on customer health scores.
• Monitor customer usage and health scores to proactively mitigate risks and nurture accounts for expansion.
• Translate customer insights into actionable feedback for product and go-to-market teams.

Requirements

• College / University Degree is highly preferred.
• Excellent oral and written communication skills in English.
• 3+ years of experience in a customer-facing role: Customer Success Management or Account Management.
• Ability to understand hirify.global APIs and communicate high-level technical concepts to customers.
• Customer-first mindset.

Culture & Benefits

• Stock Options for the opportunity to share in the success of our company.
• Generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days.
• Personal annual education budget to improve your skills and grow in your career.
• Annual wellbeing stipend to care for your physical, financial, or emotional health.
• Monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid employees.