Associate Customer Success Manager

TL;DR

Associate Customer Success Manager: Managing hirify.global’s Enterprise customers and ensuring their success with an accent on being the primary point of contact and delivering results on revenue retention KPIs. Focus on leading value-added customer conversations, understanding needs, and communicating these needs back to internal teams.

Location: This role is based in London

Company

hirify.global is on a mission to help build a better Internet by protecting and accelerating any Internet application online.

What you will do

• Act as the primary point of contact for hirify.global customers and manage their post-sale experience.
• Meet with customers regularly to help them generate value from their partnership with hirify.global.
• Maintain a deep understanding of hirify.global's solutions to lead value-added customer conversations and understand customer's needs.
• Act as an internal escalation point for customer requests.
• Advocate for customers internally and balance their needs with the business needs of hirify.global.

Requirements

• Build strong relationships with customers (primarily via remote conversations) and internal stakeholders.
• Manage a complex book of business with many tasks and competing priorities.
• Manage time effectively to ensure work on high priority items.
• Have poise and executive presence, and be comfortable presenting to C-level executives.
• Demonstrate a high degree of empathy for customer requests and escalate effectively with internal teams.
• Fluent in English.

Nice to have

• Fluent in Russian, Ukrainian, Or Hebrew
• 5+ years of work experience.
• 5+ years of direct functional experience in Customer Success, Account Management, or other post-sales customer-facing role.
• Experience in networking, security, and / or edge computation & storage is a plus.
• Bachelor's degree or equivalent experience; Master's degree is a plus.

Culture & Benefits

• Committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.
• Provide services to more than 425 local government election websites in 33 states.
• Offer powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by hirify.global’s enterprise customers--at no cost.