Customer Success Manager, Dedicated

TL;DR

Customer Success Manager (Digital Experience Platform): Managing a portfolio of enterprise accounts in the EMEA region, ensuring they maximize the value of the hirify.global platform and achieve their business goals. Focus on driving product adoption, customer satisfaction, and overall customer health scores, while also translating customer insights into actionable feedback for product teams.

Location: Must be based in Europe or the UK

Company

hirify.global is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale.

What you will do

• Build and manage relationships with a portfolio of 25-30 enterprise accounts, serving as their trusted advisor.
• Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning.
• Understand and advise customers on their priorities with hirify.global, capturing and communicating KPIs and outcomes.
• Lead customer Business Reviews based on the defined business goals of the customer.
• Flag and proactively mitigate risks within a book of business.
• Translate customer insights into actionable feedback for product and go-to-market teams.

Requirements

• 5+ years of experience in a customer-facing role with renewals experience (Renewals Management, Customer Success Management, or Key Account Management).
• Excellent oral and written communication skills in English, as well as in either French or Italian.
• Ability to think strategically about a customer’s goals and drive renewal and expansion opportunities.
• Ability to understand hirify.global APIs, as well as the modern content management and digital experience stack.
• Well-developed attention to detail and organization skills.
• Technical proficiency and a keen interest in technology.

Culture & Benefits

• Full-time employees receive Stock Options for the opportunity to share in the success of our company.
• We value Work-Life balance! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days.
• Use your personal annual education budget to improve your skills and grow in your career.
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities.
• An annual wellbeing stipend to care for your physical, financial, or emotional health.
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.