AI Outcomes Manager - East (AI)

TL;DR

AI Outcomes Manager - East (AI): Transforming how departments work with hirify.global's AI platform by identifying high-impact use cases and converting them into measurable business outcomes with an accent on designing and building AI agents, rethinking business processes, and advising customers on their AI roadmap. Focus on translating business needs into practical AI solutions and driving breadth and depth of hirify.global platform adoption.

Location: Hybrid (3-4 days a week in our NYC office)

Salary: $150,000–$212,000 annually (OTE)

Company

hirify.global is an innovative AI-powered knowledge management platform founded in 2019, designed to help organizations quickly find, organize, and share information across teams, evolving into a leading Work AI platform.

What you will do

• Partner with executive sponsors and end users to identify high-impact use cases and measurable business outcomes on hirify.global.
• Lead strategic reviews and advise customers on their AI roadmap to maximize platform value.
• Translate business needs into clear problem statements, success metrics, and practical AI solutions.
• Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the hirify.global platform.
• Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes.
• Proactively identify expansion opportunities and drive engagement across teams and functions.

Requirements

• 5+ years of professional experience in roles that blend business and technology with a consultative, customer-facing approach.
• Strong problem-solving and communication skills; comfortable working with stakeholders from ICs to executives.
• Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows.
• Understanding of what current LLMs can and cannot do, able to set expectations and steer towards reliable, safe, cost-effective solutions.
• Product sense and user empathy to spot high-value applications of AI across diverse job functions.
• Hands-on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere).

Nice to have

• Prior experience in customer-facing, consultative roles (solutions, support, product management).
• Exposure to evaluating AI outcomes (e.g., defining success criteria, using sample tasks, reviewing results).
• Ability to analyze usage signals and customer feedback to inform roadmap and drive adoption.

Culture & Benefits

• Comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage.
• Generous time-off policy and the opportunity to contribute to your 401k plan.
• Home office improvement stipend, as well as an annual education and wellness stipends.
• Vibrant company culture through regular events and healthy lunches daily.
• Commitment to an inclusive and diverse company, not discriminating based on gender, ethnicity, sexual orientation, religion, age, disability, or race.