AI Outcomes Manager (AI)

TL;DR

AI Outcomes Manager (AI): Transforming how departments work with AI, identifying high-impact use cases, and translating business needs into AI solutions. Focus on designing and building AI agents, rethinking business processes, and advising customers on their AI roadmap.

Location: Hybrid (3-4 days a week in our Nashville office, TN)

Salary: $150,000–$200,000 annually

Company

hirify.global is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams.

What you will do

• Partner with executive sponsors and end users to identify high-impact use cases and turn them into measurable business outcomes on hirify.global.
• Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from hirify.global’s platform.
• Translate business needs into clear problem statements, success metrics, and practical AI solutions; collaborate with Product and R&D to shape priorities.
• Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the hirify.global platform.
• Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability.
• Proactively identify expansion opportunities and drive engagement across teams and functions.

Requirements

• 5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer-facing approach.
• Strong problem-solving and communication skills; comfortable working with stakeholders from ICs to executives.
• Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows.
• Understanding of what current LLMs can and cannot do; able to set expectations and steer towards reliable, safe, cost-effective solutions.
• Hands-on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere).
• This role is hybrid, requiring 3-4 days a week in our Nashville office, TN.

Nice to have

• Prior experience in customer-facing, consultative roles (solutions, support, product management) and comfort presenting to senior leaders.
• Exposure to evaluating AI outcomes (e.g., defining success criteria, using sample tasks, reviewing results) and iterating for quality, latency, and cost.
• Ability to analyze usage signals and customer feedback to inform roadmap and drive adoption.

Culture & Benefits

• Comprehensive benefits package including Medical, Vision, and Dental coverage.
• Generous time-off policy and 401k plan contribution opportunity.
• Home office improvement stipend, plus annual education and wellness stipends.
• Vibrant company culture through regular events and daily healthy lunches.
• Commitment to an inclusive and diverse company, without discrimination based on various protected characteristics.