SMB Account Manager (Fintech)

TL;DR

SMB Account Manager (Fintech): Nurturing relationships and expanding collaboration with Square merchants by providing product education and business advice, with an accent on cross-selling and upselling products and features. Focus on understanding customer needs to achieve business goals and managing a multi-million dollar customer base.

Location: Remote within Canada, specifically in Alberta (ideally Calgary or Edmonton) or on the East Coast of Canada (ideally Halifax Nova Scotia or St John's Newfoundland).

Salary: $94,600.00–$142,000.00 CAD

Company

hirify.global builds technology to increase access to the global economy through brands like Square, Cash App, Afterpay, Tidal, Bitkey, and Proto, offering commerce, financial services, and self-custody solutions.

What you will do

• Grow and retain a multi-million dollar GPV customer base.
• Understand customer needs to help achieve their business goals through Square.
• Cross-sell and upsell products and features by discovering customer leads.
• Effectively and strategically address customer concerns and issues.
• Work with Sales, Support, and Product teams to ensure optimal customer experience.
• Support account management peers by taking on a product specialization.

Requirements

• 2-3 years experience in Sales/Account Management or a related field.
• Experience discovering and closing sales opportunities and building client relationships.
• Experience successfully managing a pipeline to achieve revenue targets.
• Strong interest in business operations and strategy.
• Excellent organizational, analytical, written, and verbal communication skills.
• Experience with Salesforce CRM.

Culture & Benefits

• Market-based approach to pay, varying by location within Canada.
• Remote work opportunities.
• Medical insurance and flexible time off.
• Retirement savings plans and modern family planning.
• Commitment to building a more inclusive economy and workplace.