Customer Success Manager (Mid Market)

TL;DR

Customer Success Manager (Cybersecurity): Building long-term relationships with mid-market clients to maximize product adoption and lifetime value with an accent on consultative engagement and strategic account planning. Focus on managing the customer onboarding journey, identifying up-sell opportunities, and ensuring consistent achievement of retention and performance targets.

Location: Must be based in the greater Tampa Bay area

Company

hirify.global is a global leader in Human Risk Management, securing over 70,000 organizations worldwide against AI-powered threats and cyberattacks.

What you will do

• Manage the onboarding process for new customers, including account configuration and training.
• Develop and execute strategic engagement plans to help customers achieve their security objectives.
• Monitor customer health metrics, product usage, and adoption rates to proactively address churn risks.
• Conduct periodic business and strategic reviews with executive stakeholders.
• Drive cross-functional initiatives to improve overall customer experience and satisfaction.
• Collaborate with Renewal Specialists and Account Managers to identify and capture up-sell and cross-sell opportunities.

Requirements

• Experience with Salesforce or other CRM platforms.
• Proficiency in Microsoft Office, Google Workspace, and web browsers.
• Strong verbal and written communication skills with the ability to build rapport via phone and video conferencing.
• Demonstrated ability to work with minimal supervision in a fast-paced environment.
• Must be located in the greater Tampa Bay area.
• Familiarity with standard concepts and practices in the IT security field.

Nice to have

• Prior experience in a Customer Success Manager role.
• Prior experience or exposure to IT/Cybersecurity environments.

Culture & Benefits

• Company-wide bonuses tied to monthly sales targets.
• Comprehensive tuition and certification reimbursement programs.
• Adoption assistance and employee referral bonuses.
• Modern, high-tech, and collaborative work environment.