Customer Success Manager (Mid Market)

TL;DR

Customer Success Manager (Cybersecurity): Building and maximizing customer lifetime value within an assigned portfolio by delivering a great customer experience and maximizing product usage. Focus on managing customer onboarding, driving adoption, conducting business reviews, and coordinating renewals and upsells to exceed customer expectations.

Location: Must be based in the greater Tampa Bay area, Florida

Company

hirify.global is a cybersecurity company that provides an AI-driven Human Risk Management platform to strengthen security culture for over 70,000 organizations worldwide.

What you will do

• Forge relationships with new customers, including management and executive stakeholders, and understand their objectives.
• Manage customer onboarding, including account configuration, product and best practice training, and initial campaigns.
• Monitor customer usage, adoption, and customer health metrics.
• Perform periodic business reviews and strategic engagement reviews to ensure alignment and satisfaction.
• Coordinate with Renewal Specialists for customer renewals and related upsell opportunities.
• Maintain impeccable administration of your accounts in CRM and meet bookings targets and quotas.

Requirements

• Associate’s degree or equivalent work experience and education preferred.
• Familiarity with standard concepts, practices, and procedures within the IT Security Field.
• Experience with Salesforce or other CRM.
• Prior experience as a Customer Success Manager preferred.
• Excellent verbal and written communications and superior customer service skills.
• Ability to build a rapport through phone calls, email, and video conferencing.

Culture & Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses, adoption assistance, tuition reimbursement, and certification reimbursement.
• Modern, high-tech, and fun work environment with radical transparency and extreme ownership values.
• Emphasis on continuous professional development and a welcoming workplace.
• Fun and engaging activities, from team lunches to trivia competitions to local outings.