Customer Success Associate

TL;DR

Customer Success Associate: Supporting and managing the customer lifecycle, proactively ensuring customer engagement and satisfaction with an accent on troubleshooting, enhancements, and customer renewals. Focus on monitoring customer performance, providing training, and collaborating with internal teams to improve products/services.

Location: Hybrid (8 days/month) in USA - Clayton, MO. Applicants may be required to appear onsite at a hirify.global office.

Compensation: $34,300–$57,400 USD

What you will do

• Proactively support the onboarding process for new customers.
• Address and resolve a broader range of customer inquiries and issues.
• Assist with customer renewals and upselling opportunities.
• Monitor and analyze customer performance and engagement data.
• Provide intermediate-level training and guidance to customers.
• Collaborate with internal teams on customer feedback to improve products/services.

Requirements

• Enhanced verbal and written communication capabilities.
• Intermediate problem-solving ability to tackle a wider range of issues.
• Basic analytical skills to track and interpret customer data.
• Stronger understanding of products/services.
• More proficient use of CRM tools for streamlined customer management.
• Deepened empathy and focus on customer needs.

Culture & Benefits

• Competitive benefits and programs, including Medical, Dental, & Vision Plans.
• Access to 401(k), FSA/HSA, Commuter Benefits, and Tuition Assistance Plan.
• Vacation, Sick Time, and Paid Parental Leave.
• Hybrid work environment.

Hiring process

• Participate in interviews without AI tools or external prompts.
• Remove virtual backgrounds during interviews.
• In-person interviews may be included in the process.
• Use of AI-generated responses or third-party support will be grounds for disqualification.