Enterprise Customer Success Manager

TL;DR

Strategic Customer Success Manager: Managing a portfolio of enterprise accounts ensuring Apple deployment, driving customer engagement, adoption, and retention across the hirify.global product suite. Focus on building relationships with senior leaders and stakeholders, and driving proactive engagements.

Location: Must reside in the Austin, TX metro area. This is a hybrid position, and you may occasionally be asked to work from the hirify.global office or a local collaborative workspace.

Salary: $65,200 - $191,000 USD

Company

hirify.global extends the legendary Apple experience people enjoy in their personal lives to the workplace.

What you will do

• Own and manage a portfolio of high-touch, high-value, enterprise accounts, ensuring customers achieve their desired business outcomes through proactive engagement.
• Partner with customers and executive stakeholders to understand critical goals, challenges, and key performance indicators.
• Drive adoption and retention efforts by working closely with customers to identify success metrics and build strategic plans aligned with their business goals.
• Foster trusted relationships with key decision makers by delivering expert recommendations on best practices, workflows, and technical solutions.
• Lead recurring business reviews with customer stakeholders and executives to track progress against their goals, discuss future vision planning, and highlight additional opportunities for growth and value.

Requirements

• 4+ years of experience managing enterprise-level accounts with a focus on driving customer success and delivering outcomes.
• Ability to communicate effectively with both technical and nontechnical stakeholders.
• Proven success in managing and mitigating risk within a customer portfolio to ensure retention and growth.
• Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce).
• Collaborative team mentality with proven ability to execute across cross-functional teams.
• Strong attention to detail and ability to speak to value and ROI.

Nice to have

• 1+ years of experience with Apple products in a professional setting.
• Fluent in Spanish languages.
• Experience working with executive stakeholders.

Culture & Benefits

• Work-life balance remains a priority.
• Opportunity to make a real and meaningful impact for more than 75,000 global customers.
• Training is provided with room to grow.
• Achievable targets with shared best practices.
• Committed to creating an inclusive & supportive work environment for all candidates and employees.