Strategic Account Manager, Manager (Fintech)

TL;DR

Strategic Account Manager, Manager (Fintech): Leading and developing a distributed team of Strategic Account Managers to drive revenue growth and retention for Square's largest UK sellers with an accent on 1:1 coaching, performance management, and process improvement. Focus on serving as an upmarket payments & POS expert and advocating for customer needs with product teams.

Location: Remote within the UK. This role is for the UK Account Management organisation and UK Mid-Market Team.

Company

hirify.global, Inc. builds technology to increase access to the global economy, offering integrated omnichannel solutions and financial services to sellers of all sizes through brands like Square, Cash App, and Afterpay.

What you will do

• Lead a distributed team of 7 Strategic Account Managers to achieve positive revenue outcomes.
• Provide 1:1 coaching and performance management to your team members.
• Serve as an escalation point for customer challenges, including in-person meetings.
• Act as an upmarket payments & POS expert and engage with product teams as the customer voice.
• Create operational efficiencies through streamlined repeatable processes.
• Foster cross-functional collaboration on beta programs, co-marketing, and product insights.

Requirements

• 7+ years total experience in Business Development, Sales, or Account Management.
• 3+ years experience directly managing metrics-driven customer-facing teams in a high-growth technology company.
• 2+ years experience working within the Payments, POS, Hospotech, or Fintech industry.
• Proven ability to identify opportunities and independently develop plans of action for your team.
• Excellent written and verbal communication for all audiences, including senior stakeholders.
• Experience collaborating with product teams to serve as the voice of the customer and manage escalations.

Culture & Benefits

• Offers remote work, medical insurance, flexible time off, and retirement savings plans.
• Committed to building a more inclusive economy and workplace.
• Provides modern family planning benefits.
• Evaluates all employees and job applicants consistently based on core competencies.
• Committed to an inclusive interview experience with reasonable accommodations for disabled applicants.

Hiring process

• May use automated AI tools to evaluate job applications for efficiency and consistency.