Senior Enterprise Customer Success Manager (AI)

TL;DR

Senior Enterprise Customer Success Manager (AI): Managing relationships with high-value enterprise customers to ensure product value and drive expansion with an accent on understanding customer ROI and prioritizing feedback for product alignment. Focus on identifying new business opportunities and developing strategic plans for customer retention and growth.

Location: Remote within the US, with a hybrid option available in San Francisco. Must be legally authorized to work in the United States.

Salary: $144,500 – $207,000 (annual cash compensation)

Company

hirify.global is a leading AI-powered customer engagement platform that helps brands create dynamic, individualized experiences at scale.

What you will do

• Manage a portfolio of enterprise-level hirify.global customers with high ARR.
• Identify opportunities for customers to increase their return on investment from the product.
• Lead scheduled check-ins and Quarterly Business Reviews (QBRs) and monitor client satisfaction.
• Represent the customer's voice in product discussions to prioritize feature requests and improvements.
• Develop strategic plans for customer retention and expansion by identifying new business opportunities.
• Gain deep knowledge of the hirify.global platform to assist clients with executing their use cases.

Requirements

• Experience in a B2B Customer Success role within a SaaS company.
• Proven ability to consult business executives and stakeholders at enterprise organizations.
• Strong technical knowledge and problem-solving skills.
• Desire to teach new customers about the platform.
• Passion for working in a fast-growing organization and experience with software/SaaS products.
• Must be legally authorized to work in the United States.

Nice to have

• Experience with email marketing, push, or SMS software.
• Familiarity with technologies like APIs, HTML, CSS, and JavaScript.
• Experience negotiating contracts with executives or procurement managers.

Culture & Benefits

• Paid parental leave and flexible PTO.
• Competitive salaries, meaningful equity, and a 401(k) plan.
• Comprehensive medical, dental, vision, and life insurance.
• Additional paid holidays (Balance Days) and paid sabbatical.
• Fertility & Adoption Assistance.
• Monthly allowances for Employee Wellness and Professional Development.
• Complete laptop workstation and pre-tax commuter benefits.