Senior Customer Success Manager

TL;DR

Senior Customer Success Manager: Own a portfolio of strategic customer accounts, driving post-sale experience from onboarding to value realization, retention, and expansion. With an accent on building deep customer relationships, cost optimization, and FinOps maturity. Focus on proactive risk management and strategic outcomes for cloud-driven organizations leveraging hirify.global Cloud Intelligence.

Location: This role is based remotely in the US - Pacific & Mountain time zones only

Company

hirify.global is a global technology company that leverages data, technology, and human expertise to help cloud-driven organizations grow and innovate, providing the hirify.global Cloud Intelligence solution.

What you will do

• Own a portfolio of hirify.global’s most strategic accounts, facilitating the full customer lifecycle from onboarding to value realization and renewal.
• Build deep and healthy relationships with key customer stakeholders, including CFOs, FinOps leads, engineers, and cloud architects.
• Perform business and technical discovery in partnership with the Forward Deployed Engineering team to uncover integrated use case opportunities.
• Support customer cost optimization and FinOps maturity in close collaboration with internal teams.
• Identify, escalate, and manage risk utilizing customer data, creating effective mitigation plans with hirify.global leadership.
• Provide quantitative and qualitative insights to the Account Management team for customer Quarterly Business Reviews and identifying growth opportunities.

Requirements

• 5+ years of experience in Customer Success in a B2B SaaS Company.
• 3+ years of experience with a public cloud platform like GCP, AWS, or Azure.
• Experience with Customer Success tooling such as Planhat, Gainsight, or Churnzero.
• Proven track record of driving success plans and achieving customer targets/goals/objectives.
• Exceptional ability to communicate and foster positive business relationships with customers and staff.
• Fluent in English to a professional degree (verbal and written).
• Must be based remotely in the US - Pacific & Mountain time zones only.

Nice to have

• Experience with Customer Success data analytics.
• Cloud Provider (AWS, Azure, GCP) and/or FinOps Certification.
• Additional languages.

Culture & Benefits

• Unlimited Vacation and Flexible Working Options.
• Health Insurance and Parental Leave.
• Employee Stock Option Plan.
• Home Office Allowance and Professional Development Stipend.
• Peer Recognition Program.
• Embrace and support leveling up your skills professionally and personally.