Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Providing strategic consultations and operational solutions for Dialpad's largest and most complex users with an accent on optimizing technical operations, accelerating growth, and fostering long-term loyalty. Focus on leading complex integration conversations, facilitating critical issue resolution, and acting as a subject matter expert for AI-powered communication solutions.

Location: Kitchener, Canada. The preferred schedule will be based on US business hours but will be flexible depending on the business's needs.

Salary: $101,550 - $129,525 CAD

Company

Dialpad is a leading AI-powered customer communications platform transforming how businesses communicate with their customers globally.

What you will do

• Provide a gold-standard experience for key stakeholders of assigned accounts.
• Foster long-term user relationships that grow loyalty to Dialpad products.
• Work cross-functionally to provide and implement operational solutions.
• Act as a trusted advisor, ensuring alignment with customer priorities and Dialpad’s objectives.
• Serve as a subject matter expert in Dialpad solutions deployed at client sites.
• Facilitate the resolution of critical issues and escalations.

Requirements

• 5+ years of experience in enterprise-level client-facing work.
• Strong product sense and ability to solve difficult user-related problems.
• Strong written and verbal communication skills.
• Ability to lead complex integration conversations in a highly consultative manner.
• Familiarity with APIs and ability to explain API concepts.
• Familiarity with SQL and comfort in building basic queries.
• Strong technical troubleshooting skills.

Culture & Benefits

• Be part of a collaborative team working toward customer and employee success.
• Thrive on continuous evolution and leverage industry-leading AI.
• Competitive benefits and perks, alongside a robust training program.
• Inclusive office environments designed to cultivate collaboration and connection.
• Recognized as a certified Great Place to Work for its exceptional culture.