Engagement Manager (Data, AI)

TL;DR

Engagement Manager (Data, AI): Establishes deeper partnerships with Canadian customers by ensuring successful architecture and use of the hirify.global platform to achieve maximum value. Focus on identifying new service opportunities, scoping engagements, and resolving delivery challenges while exceeding customer satisfaction.

Location: Must be based in Canada. Travel is required up to 25%.

Company

hirify.global is a global data and AI company providing the hirify.global Data Intelligence Platform to over 10,000 organizations worldwide, including Fortune 500 companies.

What you will do

• Identify opportunities for new services and explain their business value.
• Meet or exceed Professional Services and Training bookings and revenue targets.
• Consult with clients to understand scope, requirements, time, cost, and benefits, then develop statement of work documents.
• Partner with sales early in the process to understand customer needs and define success.
• Lead by example, prioritizing hirify.global and customer success.
• Resolve delivery challenges, address resource contentions, and manage expectations.

Requirements

• 7+ years running a Professional Services and Training Services line of business, with a focus on Financial Services clients.
• 7+ years in customer-facing roles requiring influencing, validating, negotiating, and execution skills.
• Data and AI domain experience working with Financial Services customers to realize business value through production implementations.
• Excellent customer-facing skills, including working with executives.
• Experience in identifying customer needs and implementing solutions.
• Service delivery and program management skills with the ability to summarize customer success outcomes into structured plans.

Culture & Benefits

• Comprehensive benefits and perks tailored to meet employee needs.
• Commitment to fostering a diverse and inclusive culture where everyone can excel.
• Hiring practices are inclusive and meet equal employment opportunity standards.