Director, Professional Services (SaaS)

TL;DR

Director, Professional Services (SaaS): Leading and maturing the professional services function, overseeing Solutions/Implementation Engineers to drive successful customer outcomes during onboarding, POCs, and consultative engagements. Focus on establishing operational foundations for a scalable, revenue-generating professional services team and ensuring commercial accountability alongside customer value delivery.

Location: Remote within Canada, specifically from Toronto, Ontario or Vancouver, British Columbia. Must be located in or able to work from a Canadian state/province where hirify.global is registered.

Salary: CA$180,000 – CA$260,000 Total OTE (Base + Variable)

Company

hirify.global specializes in providing APIs for developers to integrate email, calendar, and contact management features into their applications securely and effectively.

What you will do

• Establish and grow the Professional Services function in direct alignment with company goals.
• Build the operational foundation for a scalable, revenue-generating professional services team.
• Lead, coach, and scale the team, establishing clear success metrics.
• Be accountable for the financial P&L for this function, such as revenue targets and gross margin.
• Partner with Sales, Customer Success, Product, Engineering, Marketing, and Technical Support to ensure improved customer business outcomes and product offerings.
• Partner with customers to highlight success stories by participating in industry events and with strategic partners.

Requirements

• 15+ years of success in B2B SaaS professional services, including 5+ years at a director/senior-manager level.
• Proven experience owning functional metrics (PS revenue, utilization rates, gross margins).
• Ability to lead conversations about MCP, ADKs, APIs, authentication, webhooks, SDKs, data models, and integration patterns with credibility.
• Demonstrated ability to drive alignment across Sales, Customer Success, Product, Engineering, Marketing, Technical Support, and Finance.
• Must be located in or able to work from a Canadian state/province where hirify.global is registered.
• English: B2 required.

Culture & Benefits

• Model a culture of accountability, transparency, and customer obsession.
• Offers a competitive commission plan and equity package.
• Work with a company supporting over 100,000 developers and collaborating with more than 900 companies globally.
• Opportunity to simplify complex app development and enhance user interaction across platforms.

Hiring process

• Round 1: 30-minute Google Meet discussion with the CCSO.
• Round 2: Take-home assignment, followed by a 60-minute panel presentation.
• Round 3: 3-4 Google Meet discussions with various hirify.global members (maximum 3 hours).