Renewal Manager

TL;DR

Renewal Manager: Overseeing client renewals, existing license renewals, and identifying growth opportunities to minimize churn and ensure high customer satisfaction. Focus on developing win-win negotiation strategies, accurately forecasting renewals, and collaborating with cross-functional teams to address complex customer requests.

Location: This role can either be fully remote depending on which US state you live in, or based in our New York or Chicago office with an office-centric hybrid schedule. If based in-office, the standard days are Monday, Tuesday, and Thursday.

Salary: $98,700 – $125,300

Company

hirify.global is a leading platform for human + AI collaboration, enabling millions of teams worldwide to achieve their most important goals faster.

What you will do

• Negotiate contract renewals, maximizing value and enhancing customer relationships.
• Manage the quote-to-close process for all renewals within an assigned territory.
• Identify customer needs and engage decision-makers to drive on-time renewal closure.
• Maintain and report an accurate rolling 150-day forecast, analyzing data for trends.
• Identify and mitigate risks by partnering with cross-functional groups to ensure customer value realization.
• Contribute to the design and implementation of efficient renewal processes, identifying and resolving inefficiencies.

Requirements

• 3-5 years of successful renewals experience with quota achievement, preferably in SaaS.
• Exceptional ability to build and maintain strong customer relationships.
• Excellent verbal and written communication skills, experienced in contract negotiations, value selling, discovery, and closing.
• Strong analytical mindset for forecasting and identifying trends.
• Proficiency in quoting, contracting, and subscription management systems.
• Deep understanding of ARR and renewal concepts.
• Willingness to learn and leverage AI tools and emerging technologies.

Culture & Benefits

• Comprehensive compensation package with yearly pay equity audits and sales incentive pay for most sales roles.
• Equitable and competitive benefits including mental health, wellness & fitness.
• Career coaching & support and inclusive family building benefits.
• Long-term savings or retirement plans.
• In-office culinary options catering to dietary preferences.
• Office-centric culture while adopting best hybrid models, with 13+ global offices.