Associate Customer Success Manager (AdTech)

TL;DR

Associate Customer Success Manager (AdTech): Supporting enterprise customer accounts by executing, optimizing, and scaling paid social and programmatic media campaigns with an accent on platform adoption, operational excellence, and performance analysis. Focus on driving measurable outcomes, building reporting frameworks, and delivering consultative support across various digital advertising platforms.

Location: Hybrid in Mexico City, required to work CDMX hours.

Company

Smartly is an AI-powered advertising technology company that transforms ad experiences for brands and consumers, managing creative and media for over 700 brands worldwide.

What you will do

• Partner with Customer Success Managers to ensure strategic and operational excellence for enterprise accounts.
• Support customer onboarding, training, and quarterly business reviews to drive platform adoption and retention.
• Oversee end-to-end campaign setup, optimization, and performance tracking across various ad platforms.
• Conduct campaign analysis, provide actionable insights, and build performance dashboards.
• Collaborate with Product and Engineering to provide customer feedback and influence future development.

Requirements

• 1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally within an agency, SaaS, or ad tech environment.
• Proven ability to execute, optimize, and analyze paid media campaigns across social and/or programmatic platforms.
• Strong analytical, problem-solving, and presentation skills, with proficiency in Excel, PowerPoint, or other business intelligence and visualization tools.
• Excellent communication and organizational skills, with the ability to manage multiple workstreams and stakeholders.
• Ability to work CDMX hours to support US-based global accounts.

Culture & Benefits

• Complete public healthcare coverage for the employee and their family (IMSS).
• National Housing Fund (INFONAVIT) for home purchase or improvement.
• Access to affordable personal loans for everyday needs (FONACOT).
• MXN 1,000 monthly stipend to cover remote work costs.
• Commitment to being the best place to work for growth-minded individuals.