Customer Success Lead (Sports Technology)

TL;DR

Customer Success Lead (Sports Technology): Owning the post-go-live customer experience for baseball technology solutions with an accent on driving adoption, satisfaction, and long-term retention across professional, collegiate, and international baseball clients. Focus on translating system performance into actionable client insights, proactively managing risks, and coordinating cross-functional teams to resolve issues.

Location: Atlanta, GA

Salary: $57,383–$76,509 Annually, plus bonus options and benefits package

Company

hirify.global provides industry-leading baseball data products and technology solutions.

What you will do

• Own the day-to-day post-installation customer relationship for assigned accounts.
• Lead regular client touchpoints and cadence calls.
• Translate system performance, data quality, and product usage into clear, actionable client insights.
• Proactively identify adoption gaps, risks, and potential escalation points.
• Coordinate internal resources (Operations, TechOps, Product, Field Service) to resolve issues and drive outcomes.
• Act as the customer voice internally, delivering structured feedback to Product and Operations teams.
• Identify upsell and expansion signals and support renewals by maintaining strong relationships.

Requirements

• Must be based in Atlanta, GA.
• Proven track record in account management within sports technology or a related industry.
• Strong understanding of baseball leagues, technology applications, and market dynamics.
• Excellent communication skills, with the ability to build credibility among clients and stakeholders.
• Ability to manage multiple projects, prioritize effectively, and work independently.

Nice to have

• Experience working with large-scale sports data platforms or tracking systems (e.g., Hawk-Eye, KinaTrax).
• Prior experience supporting professional or collegiate sports organizations.
• Background in product operations, technical program management, or service delivery for SaaS products.
• Comfort operating as a client-facing technical authority, including leading executive-level conversations.
• Experience managing escalations in high-stakes, time-sensitive environments.

Culture & Benefits

• Thrive on ownership, structure, and execution in complex environments.
• Play a critical role in delivering industry-leading baseball data products reliably and transparently.
• Influence data delivery scalability, client product experience, and set standards for baseball technology.
• Opportunity to work at the center of product, technology, and client relationships.
• Receive bonus options and a comprehensive benefits package.