Mid-Market Customer Success Manager

TL;DR

Mid-Market Customer Success Manager (AI): Driving growth, adoption, retention, and expansion for a SaaS product by partnering with customers to implement AI-powered workflows. Focus on owning renewal execution, identifying expansion opportunities, and shaping future product development based on customer insights.

Location: Hybrid, based in San Francisco, California. Required to work from the office on Mondays, Tuesdays, and Thursdays.

Salary: $145,000–$175,000 (total on target earnings, including base salary and on target incentive pay)

Company

Notion helps teams connect docs, notes, projects, calendar, and email with AI built in, used by millions of users from individuals to large organizations.

What you will do

• Drive AI adoption, value delivery, and renewals for a book of named accounts.
• Shape customer outcomes and strengthen partnerships to contribute directly to predictable revenue.
• Lead AI workshops to build and deploy workflows that solve specific business problems.
• Identify and qualify expansion opportunities within existing accounts.
• Co-build customer success plans to help every customer achieve desired objectives.
• Partner with Account Executives on growth strategy while owning customer activation and renewal readiness.

Requirements

• 5+ years of success in a Customer Success or Account Management role.
• Experience driving the end-to-end customer journey from adoption to renewal.
• Strong discovery skills to uncover customer challenges and connect them to tailored solutions.
• Comfortable with technical concepts and able to develop skills required to effectively build and implement AI workflows.
• Ability to articulate value customers are receiving and present it effectively to senior audiences.
• Ability to build Customer Success playbooks and new processes based on learnings.
• Ability to work cross-functionally to solve customer problems creatively and navigate ambiguity in a fast-paced and foundational team.

Nice to have

• You are a power user of Notion.
• Experience working with a technical product and multiple commercial models (seats, usage).
• You've been a first or early hire at a fast-growing startup.
• Experience using Notion at a past or current company.

Culture & Benefits

• In-person collaboration is essential, requiring office attendance on Mondays, Tuesdays, and Thursdays (Anchor Days).
• Opportunity to meaningfully shape future product development and influence the company's direction.
• Work within a talented team that has achieved significant results in less time than larger teams.
• Committed to providing highly competitive cash compensation, equity, and benefits.
• Notion is an equal opportunity employer committed to diversity and inclusion.