Digital Customer Growth Account Manager (SaaS)

TL;DR

Digital Customer Growth Account Manager (SaaS): Managing a high-volume portfolio of customer accounts, driving renewals, mitigating risk, and improving the customer journey through data-driven insights and scaled programs. Focus on applying strong negotiation skills, forecasting renewals, and identifying upsell opportunities with a high degree of independence in a digitally-led segment.

Location: Hybrid work arrangement in Manila, Philippines

Company

hirify.global is a market leader in model-based automation testing, committed to success, self-awareness, efficiency, and customer satisfaction.

What you will do

• Own and process renewals for assigned accounts, applying strong negotiation skills to secure timely outcomes.
• Accurately forecast renewals leveraging customer activity, usage data, and scaled programs.
• Respond promptly to customer inquiries and guide them to resolution through internal channels, demonstrating self-sufficiency.
• Review and analyze account data to identify risks early and implement mitigation strategies.
• Discover upsell opportunities and collaborate on scaled programs to enhance engagement and drive adoption.
• Maintain accurate account and contact data in CRM and related systems to support reporting and decision-making.

Requirements

• 2+ years of experience in Customer Success, Account Management, or Renewal Management, preferably in a SaaS or digital-first environment.
• Experience leveraging technology for customer expansion insights and engaging customers at scale.
• Proven track record with on-time renewal closure and improved renewal rate.
• Strong analytical ability to interpret data and improve the digital customer journey.
• Excellent written communication for digital engagement.
• Proven negotiation skills for renewal conversations.
• Ability to work independently and resolve customer issues without escalation.
• Familiarity with CRM tools (Salesforce, Gainsight) and customer success platforms.

Culture & Benefits

• Market competitive compensation and benefits.
• Day 1 HMO coverage with 3 free dependents.
• Hybrid work arrangement.
• Opportunity to shape scaled customer success programs.
• Collaborative, digital-first team environment.
• Commitment to diversity and inclusion, ensuring everyone has a voice in a global company.