Commercial Customer Growth Account Manager

TL;DR

Commercial Customer Growth Account Manager: Managing post-sale customer relationships to ensure value realization, drive renewals, and expand accounts within enterprise organizations with an accent on proactive engagement, strategic alignment of product capabilities, and identification of upsell/cross-sell opportunities. Focus on navigating complex customer environments, securing timely renewals, and maximizing product adoption and utilization.

Location: Hybrid (Manila, Philippines)

Company

hirify.global is a market leader in model-based automation testing, committed to driving success and inspiring innovation.

What you will do

• Serve as the primary post-sale contact for customer accounts, ensuring proactive engagement.
• Collaborate with customers to align product capabilities with their business goals and develop shared success plans.
• Guide customers in achieving objectives, leveraging product features and providing recommendations.
• Identify additional use cases, upsell, and cross-sell opportunities within customer organizations.
• Build relationships with key stakeholders, including executives, to increase product adoption and utilization.
• Manage client consumption, renewal processes, and retention, escalating risks for timely resolution.

Requirements

• Accountability for client consumption, renewal, and retention results.
• Ability to negotiate and process renewal transactions on time.
• Experience handling escalations and coordinating across functional areas.
• Strong functional and technical knowledge of products and services.
• Proficient in English (B2 level required).
• Based in Manila, Philippines, for a hybrid work arrangement.

Culture & Benefits

• Market competitive compensation and benefits, including Day 1 HMO coverage with 3 free dependents.
• Hybrid work arrangement.
• Supportive and engaged leadership team with a commitment to diversity and inclusion.
• Opportunity to shape scaled customer success programs in a collaborative, global environment.
• Emphasis on core values: self-awareness, finishing tasks, moving fast, embracing change, customer/community service, teamwork, and big thinking.