Technical Account Manager (Customer Success Manager)

TL;DR

Technical Account Manager (Customer Success): Managing key client relationships and resolving complex technical challenges for hirify.global products and services with an accent on driving client success, fostering strategic partnerships, and delivering exceptional service. Focus on troubleshooting client issues, optimizing solutions, and identifying opportunities to enhance their success with hirify.global solutions.

Location: Hybrid, 2 days from office in Manila, Philippines

Company

hirify.global is a market-leading global corporation excelling in AI, cloud, and digital solutions, serving 25,000+ businesses worldwide, including Fortune 100 companies.

What you will do

• Serve as a trusted advisor to key clients, ensuring their success with hirify.global products and services.
• Build strong, collaborative, and long-term relationships with clients.
• Collaborate effectively across internal teams to provide exceptional technical support and customer service.
• Leverage deep technical knowledge to troubleshoot client issues and optimize their solutions.
• Gain a comprehensive understanding of client business needs and identify opportunities for solution enhancement.
• Develop and deliver impactful presentations showcasing client achievements and train clients to maximize product investment.
• Contribute to the development and improvement of hirify.global products and services based on client feedback.

Requirements

• Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
• 5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
• Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.
• Excellent customer service and communication skills, with fluency in both written and verbal English communication.
• Ability to multitask effectively and thrive in a fast-paced environment.
• Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.

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• Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications.

Culture & Benefits

• Enjoy hirify.global-FLEX hybrid model, enabling maximum flexibility with 2 days from the office and 3 days remote each week.
• Join an ever-growing, market-disrupting global company with a fast-paced, collaborative, and creative environment.
• Benefit from endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• Work with teams comprised of the best of the best, with a chance to learn and grow every day.