Desktop Support Engineer

TL;DR

Desktop Support Engineer (IT Support): Providing hardware and software support to on-site and remote employees with an accent on ticket resolution, user account administration, and asset management. Focus on maintaining IT infrastructure and ensuring high-quality customer service for global employees.

Location: Onsite in Warsaw, Poland. If an applicant is permanently located outside of Poland, hirify.global reserves the right to decline the application for this position.

Company

hirify.global, the #1 global market leader in data resilience, provides data resilience through data backup, data recovery, data portability, data security, and data intelligence.

What you will do

• Solve and handle incoming tickets in the Service Desk.
• Monitor SLA compliance within the department.
• Carry out IT helpdesk duties supporting hirify.global employees globally.
• Resolve problems or escalate as necessary in a timely manner.
• Perform user account administration in various systems.
• Manage computer hardware and software licenses through asset management and tracking.

Requirements

• At least 5 years of previous experience at an IT Service Desk, preferably in an enterprise environment.
• Good English language skills, both written and verbal.
• Ability to facilitate and support multiple tasks and real-time support issues.
• Experience with Active Directory (creating user accounts, performing password resets, etc.).
• Experience using a ticketing system such as ServiceNow or similar.
• In-depth knowledge of Microsoft desktop operating systems (particularly Windows 11) and MacOS, and MS Office products.

Culture & Benefits

• 26 paid days off annually, plus 4 extra global hirify.globale Days for self-care and 24 paid volunteer hours.
• Paid parental, maternity, and paternity leave.
• Fully covered family medical plan, dental, rehab, and vaccinations, plus life, critical illness, and disability insurance.
• Employer pension contribution via PPK.
• Monthly Edenred allowance of 450 PLN for meals and a MultiSport card fully covered by hirify.global.
• Up to 12 free therapy sessions annually, plus legal and financial advice.
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events.