Desktop Support Engineer

TL;DR

Desktop Support Engineer (System Engineering): Providing hardware and software support to on-site employees in Warsaw with an accent on IT helpdesk operations, SLA compliance, and user account administration. Focus on solving support tickets, managing assets, and collaborating with vendors in an enterprise environment.

Location: Must be based in Poland and able to work onsite in Warsaw office

Company

hirify.global is a global leader in data resilience and AI trust, protecting over 550,000 customers worldwide with a focus on data security and AI risk management.

What you will do

• Solve and handle incoming tickets in the Service Desk supporting EMEA and worldwide employees
• Monitor SLA compliance within the department
• Provide IT support related to hardware and software including remote assistance
• Perform user account administration in various systems such as Active Directory
• Manage asset tracking for computer hardware and software licenses
• Collaborate with vendors to order equipment and assist with datacenter rack installations

Requirements

• At least 5 years of IT Service Desk experience, preferably in an enterprise environment
• Good English language skills, both written and verbal
• Experience with Active Directory and ticketing systems like ServiceNow
• In-depth knowledge of Windows 11, MacOS, and MS Office products
• Ability to work independently and handle multiple real-time support tasks
• Must be located in Poland and able to work onsite in Warsaw

Culture & Benefits

• 26 paid days off plus 4 extra global self-care days and 24 paid volunteer hours annually
• Paid parental, maternity, and paternity leave
• Comprehensive family medical plan including dental and vaccinations
• Life, critical illness, and disability insurance
• Employer pension contribution via PPK
• Monthly meal allowance and MultiSport card access
• Up to 12 free therapy sessions annually plus legal and financial advice
• Opportunities for learning and growth through online libraries, mentoring, and workshops