Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Building and maintaining client relationships for a SaaS product with an accent on driving client retention, upselling, and negotiating renewals. Focus on identifying further use cases and meeting individual and team targets.

Location: Hybrid working, requiring travel to our Portsmouth Office 3 days a week.

Salary: £30,000–£40,000

Company

hirify.global is a dynamic and innovative SaaS company that provides software to identify businesses visiting clients’ websites and convert them into actionable leads.

What you will do

• Build and maintain strong client relationships, hosting online meetings with various stakeholders.
• Identify, qualify, and provide support to resolve issues, working with internal departments if required.
• Contribute to revenue growth by upselling and uplifting client contracts.
• Negotiate contract renewals and expansion proposals.
• Identify further use cases to increase value and develop strategies.
• Work towards weekly KPIs and monthly targets.

Requirements

• At least 2-3 years of experience in a client-facing role such as Sales, Account Management, or Customer Success.
• Experience in using CRM systems.
• Confident personality and great communication skills.
• Experience interacting with Director Level individuals.
• Strategic thinker with problem-solving skills.
• Confident, tenacious, and a self-starter with a passion for delivering and meeting targets.
• Strong negotiating skills.

Culture & Benefits

• Clear progression plan with 6-monthly salary reviews.
• World-class training and continued personal development.
• Team incentives, including trips for top performers.
• Regular company socials.
• Commission scheme.
• Enhanced Sick Pay, Maternity, and Paternity pay.
• Pension scheme with employer contributions.
• 25 days holiday plus bank holidays.
• Free parking and onsite gym.
• Employee assistance programme.
• Hybrid working.