Support Engineer (eDiscovery)

TL;DR

Support Engineer (eDiscovery): Being the first line of defense for customer tickets and questions for an eDiscovery platform with an accent on customer onboarding, training, and building scalable support systems. Focus on channelling customer feedback to product development and diving into the technical aspects of software products.

Location: Remote (UK and Europe)

Salary: £35,000–£45,000

Company

hirify.global is a Seed stage startup providing a leading eDiscovery platform for in-house legal and privacy teams, rapidly growing and working with large global companies.

What you will do

• Be the first line of defense for customer tickets and questions.
• Help with customer onboarding and training.
• Build scalable systems for customer support, including the internal knowledge base.
• Channel customer feedback to the product development team.

Requirements

• Proven interest in learning and teaching.
• A passion for software products and an interest in diving into their technical details.
• Excellent written and spoken communication skills.
• Ability to juggle multiple priorities across competing customer requests.
• Interested in the rapid growth that only early-stage startups can provide.
• Extreme ownership and attention to detail.

Nice to have

• Knowledge of the Privacy or Legal fields.
• Coding knowledge and interest in growing your coding skills.

Culture & Benefits

• Directly shape the future of the company with high impact.
• High ownership, deep collaboration with company leadership and customers.
• Potential to grow into new roles and scopes as the company expands.
• Kind, collaborative, inquisitive, and inclusive team culture.
• Move fast, ship often, and value autonomy.
• Support for career goals and respect for work-life balance.