Senior Customer Success Manager, Global Strategic Accounts (AdTech)

TL;DR

Senior Customer Success Manager (AdTech): Owns and grows a portfolio of global enterprise-level customers across platforms, driving adoption of Smartly to improve customer performance, efficiency, and long-term retention with an accent on translating customer goals into success plans and platform strategies. Focus on improving customer engagement, scaling team operations, and strengthening cross-functional workflows.

Location: Must be able to work in a hybrid model from our London office (3 days per week) and willing to travel for customer meetings, conferences, and industry events as required.

Company

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers.

What you will do

• Own and grow a portfolio of global, enterprise-level customers across platforms including Meta, TikTok, YouTube, and Google (DV360).
• Build multi-threaded, trust-based relationships with both operational and executive stakeholders on the client and partner side.
• Drive adoption of Smartly to improve customer performance, efficiency, and long-term retention.
• Translate customer goals into clear success plans, platform strategies, and measurable outcomes.
• Act as a key connector across Product, Engineering, Client Partners, Creative Services, and Product Marketing to solve customer challenges and influence future product direction.
• Mentor peers and share best practices to support the growth of Smartly’s global Customer Success team.

Requirements

• Has 6+ years of experience in digital marketing, spanning paid social and Google platforms, ideally in SaaS, MarTech, or AdTech.
• Has successfully managed enterprise-level customers and driven measurable business impact.
• Brings a strong understanding of the digital advertising ecosystem, including Meta, TikTok, YouTube, Google, and similar platforms.
• Is comfortable addressing technical challenges and collaborating closely with technical teams when needed.
• Can translate complex customer objectives into clear, actionable strategies that drive adoption, retention, and growth.
• Is able to work in a hybrid model from our London office (3 days per week).

Nice to have

• Is fluent in English; additional languages are a plus

Culture & Benefits

• Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries and cultivate a culture built on trust, transparency, and open feedback.
• Contribute to a company making a global impact, directly influencing our customers' success and business growth.
• Prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.
• Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.
• Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.