Customer Success Manager

TL;DR

Customer Success Manager: Owning client relationships and unlocking value from hirify.global's AI-powered platform with an accent on strategic relationship building, communication, and client advocacy. Focus on providing training, guidance, and communicating product updates to ensure client success.

Location: Hybrid role, required in our London office three days per week. Must be eligible to work in the UK, with no sponsorship available.

Company

hirify.global is the creator of Positionless Marketing, an an AI-powered platform recognized as a Visionary in Gartner’s Magic Quadrant, partnering with leading brands like Sephora, Staples, and Entain.

What you will do

• Own overall client relationships and unlock value from hirify.global's platform.
• Establish trusted and strategic relationships with assigned clients.
• Act as a strategic connector between hirify.global resources and client stakeholders.
• Advocate for customer needs internally across departments.
• Provide training and guidance to maximize client value from the platform.
• Communicate major product updates and releases to clients.

Requirements

• Bachelor’s degree.
• 1-4 years of experience in relevant roles, ideally from software companies.
• Extremely strong presentation and communication skills.
• Proactive, highly organized, with the ability to manage multiple tasks.
• Strong analytical skills and excellent computer skills, including Excel.
• Experience in technology-related fields, preferably web-based software.
• Must be eligible to work in the UK – we are unable to provide sponsorship at this time.

Culture & Benefits

• Positionless culture encouraging ownership and growth.
• Opportunity to shape and grow your role.
• Two out of every three managers promoted from within.
• Work within a lively and challenging environment.