Senior Customer Renewals Sales Specialist (Observability)

TL;DR

Senior Customer Renewals Sales Specialist (SaaS): Managing a high volume of SaaS renewals and customer relationships with an accent on sales negotiation, pipeline management, and customer retention. Focus on driving renewal opportunities to close, resolving customer issues, and collaborating cross-functionally to enhance customer experience.

Location: Austin, Texas, United States

Company

hirify.global is a people-first software company focused on delivering simple, powerful, and secure solutions to accelerate business transformation.

What you will do

• Maintain a large volume of SaaS renewals with high call and email volume daily
• Resolve customer issues to maintain relationships and drive renewals
• Communicate value propositions, suggest growth solutions, and negotiate pricing
• Manage renewal quotes and drive opportunities to close before service expiration
• Maintain accurate customer and pipeline records in CRM systems
• Collaborate with cross-functional teams to share customer feedback and improve experience
• Achieve monthly quotas and quarterly targets

Requirements

• Passion for sales and SaaS-based selling experience
• Excellent customer service and communication skills
• Strong problem-solving and multitasking abilities
• Experience with CRM systems such as NetSuite and Salesforce is a plus
• Ability to work effectively in a fast-paced, team-focused environment
• Location: Based in Austin, Texas, United States

Culture & Benefits

• People-first company culture
• Collaborative and fast-paced work environment
• Commitment to diversity and equal employment opportunity