Senior Customer Renewals Sales Specialist (Observability)

TL;DR

Senior Customer Renewals Sales Specialist (SaaS): Maintaining a high volume of SaaS renewals through calls and emails, focusing on resolving customer issues, communicating hirify.global' value proposition, and negotiating pricing. Focus on driving renewal opportunities to close, managing customer records within a CRM, and collaborating with cross-functional teams.

Location: Onsite in Austin, Texas

Company

hirify.global enriches the lives of the people we serve—including our employees, customers, shareholders, partners, and communities, and helps customers accelerate business transformation with simple, powerful, and secure solutions.

What you will do

• Maintain a large volume of SaaS renewals with high call and email volume daily.
• Resolve customer issues preventing them from maintaining a relationship with hirify.global.
• Communicate the hirify.global value proposition, suggest suitable growth solutions, and negotiate pricing.
• Follow up on assigned customer SaaS renewal quotes and generate custom quotes.
• Drive SaaS renewal opportunities to close prior to service expiration through detailed funnel management.
• Manage and communicate accurate customer and pipeline records within a CRM.

Requirements

• Passion for sales and SaaS based selling experience.
• Excellent customer service and communication skills.
• Excellent problem-solving skills and good computer skills.
• Ability to multi-task and track multiple issues.
• Enjoys working in a fast-paced, team-focused environment.
• Previous experience with CRM – NetSuite and SalesForce are a plus.

Culture & Benefits

• People-first company.
• Innovative, fast-paced environment.
• Collaborative, accountable, ready, and empathetic team.
• Opportunity to build your career with an exceptional team.