Senior Lead, Franchise Account Management

TL;DR

Senior Lead, Franchise Account Management (SaaS): Serving as a strategic partner to complex franchise organizations by aligning their business objectives with the platform capabilities. Focus on building trusted relationships with executive leaders and influencing internal teams to better support franchise partnerships.

Location: United States

Salary: $95,000 - $138,000 OTE

Company

hirify.global helps home service professionals streamline every aspect of their business with tools for scheduling, dispatching, and payments.

What you will do

• Build and deepen relationships with executive leaders across franchise networks.
• Develop and execute multi-year strategic account plans aligned to franchise goals.
• Lead quarterly and annual business reviews with partners, delivering actionable recommendations.
• Identify and act on opportunities for account expansion and retention through value engineering.
• Monitor account performance to surface risks early and implement strategies for success.
• Contribute to internal enablement by creating playbooks and sharing best practices.

Requirements

• 6+ years of experience in strategic partnerships, account management, or customer success within SaaS or technology environments.
• Demonstrated ability to grow and retain complex, multi-stakeholder enterprise accounts.
• Experience influencing cross-functional teams and translating customer feedback into improvements.
• Proficient in data analysis and business intelligence tools.
• Proven ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs.
• Bachelor’s degree or equivalent work experience required.

Nice to have

• Strategic thinker with the ability to see both macro patterns and detailed nuances across large accounts.
• Exceptional communicator with strong executive presence and storytelling ability.
• Highly autonomous and proactive in building internal alignment and external trust.
• Comfortable navigating ambiguity, adapting to change, and influencing without direct authority.
• Passionate about customer experience and dedicated to driving measurable impact for franchise partners.

Culture & Benefits

• Generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k).
• Paid holidays and flexible, take-it-as-you-need-it paid time off.
• Equity in a rapidly growing startup backed by top-tier VCs.
• Monthly tech reimbursements.
• A culture built on innovation that values big ideas.