Customer Success Team Lead (SaaS)

TL;DR

Customer Success Team Lead (SaaS): Leading and scaling a team supporting Enterprise customers in a high-growth SaaS environment with an accent on people leadership, operational rigor, and customer advocacy. Focus on evolving CS best practices, aligning account strategy, and translating data into actionable recommendations for leadership.

Location: Remote (US-based, located in EST/CST timezones)

Salary: $145,000–$155,000 per year

Company

hirify.global is on a mission to deliver effective behavioral care through data, measurement, and personalization, supporting clinicians in their vital work.

What you will do

• Lead, coach, and develop a team of Customer Success Managers for Enterprise accounts.
• Own and evolve Enterprise CS best practices across onboarding, adoption, health, renewals, and expansion.
• Partner closely with Sales, Product, and Support to align on account strategy and customer outcomes.
• Surface customer feedback to inform product and go-to-market decisions.
• Monitor customer health, usage, and engagement, providing regular reporting and insights.
• Build and deliver enablement programs to strengthen Enterprise CS skills.

Requirements

• 5+ years of experience in Customer Success or Account Management, with 2+ years in a leadership position.
• Ability to lead, motivate, and develop a high-performing team.
• Experience with SaaS products, ideally in a global startup environment.
• Demonstrated success managing long-term partnerships in large organizations.
• Proficiency in CRM and Customer Success software tools.
• Located in EST/CST timezones and ability to travel (30%).

Culture & Benefits

• Product that positively impacts people's lives every day.
• Team with a shared vision and infinite drive.
• Generous health benefits, significant equity, and 401(k) plans matched to 4%.
• Flexible PTO + additional mental health days off.
• Fully remote work environment.
• Opportunity to build and shape how technology increases therapy effectiveness.