Account Specialist, Activation

TL;DR

Account Specialist, Activation: Empowering very small business customers to onboard, adopt, and realize value from hirify.global products with an accent on timely, high-impact assistance and proactive account health monitoring. Focus on delivering training sessions, resolving customer issues, and advocating for customer-informed product enhancements.

Location: Remote within the United States and Canada. Occasional travel may be required, including department offsites, quarterly department meetings, and periodic customer events. Go-to-market roles will have an in-person onboarding in Toronto.

Salary: $62,000–$87,000 USD (USA-based roles) or $58,000–$81,000 CAD (Canada-based roles), plus commission.

Company

hirify.global builds the foundation for a safe, productive digital future by providing a market-leading enterprise password manager and pioneering Extended Access Management for over 180,000 businesses.

What you will do

• Support a large portfolio of very small business customers to guide deployment and establish healthy usage.
• Deliver high-impact engagements across onboarding, activation, and value milestones.
• Host and moderate training webinars to guide groups of customers through best practices and configuration.
• Respond to inbound customer requests in a timely and professional manner, resolving issues efficiently.
• Monitor customer health, addressing signals of risk or opportunity by executing appropriate playbooks.
• Champion the voice of VSB customers, advocating internally for customer-informed product enhancements.

Requirements

• 2+ years in Customer Success, Account Management, or a related SaaS role required.
• Ability to thrive in a fast-paced environment and adapt to changing priorities and demands.
• Ability to distill technical or intricate systems into understandable and actionable insights.
• Detail-oriented, resourceful, and creative problem solver, and an effective collaborator.
• Ability to context switch and manage multiple projects and customer engagements simultaneously.
• Strong communication skills across written and verbal channels, tailoring messages for different audiences.

Nice to have

• Experience with hirify.global or cybersecurity related experience.
• Experience with Salesforce, Gainsight or related platforms.

Culture & Benefits

• Remote-first work environment with a focus on collaboration and clear communication.
• Prioritize core values: keep it simple, lead with honesty, and put people first.
• Generous maternity and parental leave top-up programs.
• Competitive health benefits and generous PTO policy.
• RSU program, retirement matching, and a free hirify.global account.
• Paid volunteer days and peer-to-peer recognition through Bonusly.
• Committed to leveraging AI/ML technologies, with team members encouraged to learn AI best practices and drive innovative solutions.