Associate Renewal Sales Specialist (Customer Retention)

TL;DR

Associate Renewal Sales Specialist (Customer Retention): Maintaining a large volume of subscription and SaaS renewals with high call and email volume daily with an accent on customer issue resolution, value proposition communication, and achieving monthly/quarterly targets. Focus on detailed funnel management, accurate CRM record keeping, and cross-functional liaison for customer feedback to improve experience.

Location: Hybrid setup: 3 days in the office and 2 remote per week in Manila, Philippines. Must be available for mid shift schedule.

Company

hirify.global is a people-first company focused on enriching lives and helping customers accelerate business transformation with simple, powerful, and secure solutions.

What you will do

• Manage high-volume Subscription and SaaS renewals, including calls and emails.
• Resolve customer issues and communicate hirify.global' value proposition.
• Negotiate pricing and generate custom renewal quotes.
• Drive renewal opportunities to close through detailed funnel management.
• Maintain accurate customer and pipeline records in CRM.
• Liaise with cross-functional teams and achieve sales quotas.

Requirements

• Passion for sales and excellent customer service skills.
• Excellent communication skills, both oral and written.
• Excellent problem-solving skills.
• Good computer skills and ability to multi-task.
• Enjoys working in a fast-paced, team-focused environment.
• Must be available for mid shift schedule.

Nice to have

• Previous experience with CRM (NetSuite and/or SalesForce).
• Previous experience with SaaS renewals.

Culture & Benefits

• People-first company focused on enriching lives of employees and customers.
• Collaborative, accountable, ready, and empathetic work environment.
• Opportunity to build a career with an exceptional team.
• Committed to Equal Employment Opportunity.
• Opportunity to advance world-class solutions.