Account Management Associate (SaaS)

TL;DR

Account Management Associate (SaaS): Overseeing and managing relationships with high-value Pros, driving account expansion, and selling add-on products to maximize revenue potential with an accent on consultative solutions and proactive retention strategies. Focus on analyzing account performance, strengthening partnerships, and meeting KPIs related to renewals and expansion revenue.

Location: Remote (Philippines)

Salary: $20,000–$22,800 USD annually

Company

hirify.global helps home service professionals streamline every aspect of their business, from scheduling to payments, to save time and grow profitably.

What you will do

• Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth.
• Serve as the primary point of contact for your portfolio of approximately 100–130 Pros.
• Identify and execute opportunities to grow accounts through consultative upselling and cross-selling of add-on products.
• Support contract renewal efforts by proactively addressing concerns and strengthening long-term partnerships.
• Analyze account performance, customer behavior, and product usage data to recommend strategies that optimize retention and expansion.
• Collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Support teams to deliver a cohesive customer experience and meet KPIs.

Requirements

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience in account management, customer success, sales, or customer support within a SaaS environment.
• Experience managing mid-market accounts ($20K–$200K Annual Recurring Revenue (ARR)) with a focus on retention and expansion.
• Proficiency using Customer Relationship Management (CRM) systems (i.e. Salesforce) for account tracking and reporting.
• Strong consultative selling and negotiation skills grounded in data and customer insights.
• Experience using AI tools to increase quality and efficiency of work.
• Excellent written and verbal communication skills with advanced professional fluency in English.

Nice to have

• Contractor or home services industry experience.

Culture & Benefits

• Help home service professionals streamline operations, scale their businesses, and save time.
• Leadership is focused on growing team members’ careers.
• Work with a passionate, empathetic, hard-working, and customer-focused team.
• Commitment to diversity and creating an inclusive environment as an equal opportunity employer.
• Opportunity to contribute ideas that enhance team processes and the Pro experience.