Account Management Specialist

TL;DR

Account Management Specialist: Supports the account management team in driving success for home service professionals (Pros) by assisting with account retention, satisfaction, and engagement. Focus on proactive outreach, problem-solving, and improving the customer experience.

Location: Remote

Salary: $17,000-$18,900 USD/year

Company

hirify.global helps home service professionals (Pros) streamline every aspect of their business with tools for scheduling, dispatching, payments, and more.

What you will do

• Respond to Pro inquiries via phone, email, or chat to ensure timely support and follow-up.
• Assist with the execution of renewal and expansion efforts by flagging opportunities to the account management team.
• Help organize and maintain accurate records in customer relationship management (CRM) tools (i.e. Salesforce).
• Monitor account activity and escalate issues or trends as needed.
• Support preparation for business reviews by gathering key metrics and customer insights.
• Contribute to the development and improvement of internal processes and documentation.

Requirements

• 1+ years of experience in account management, customer success, or sales.
• Proficiency with CRM systems and customer engagement tools (i.e. Salesforce, Zendesk).
• English Fluency
• Bachelor’s degree or equivalent work experience a plus
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Familiarity with data analysis or reporting tools is a plus

Culture & Benefits

• We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
• We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together.
• Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.